Type: Judgment

Authority: European Authorities: Euopean Union' Court of Justice

Date: 10/23/2012

Subject: The European Parliament is of the opinion that the common criteria (non-discrimination, equal treatment, physical and ICT accessibility, the requirements of ‘design for all’, fulfilment of the transport contract, exact and accessible information given in good time before, during and after travel, and appropriate assistance without delay in the event of problems and possible compensation), together with the ten specific passenger rights listed in the Commission communication, correspond to the main rights cutting across modes and form a solid basis for establishing a legally enforceable charter of passenger rights; it calls for the list of rights common to all modes to be circulated widely, in a concise form and in all official EU languages; it urges the Commission to accelerate the tabling of a legislative proposal revising the Package Travel Directive 90/314/EEC, in order to ensure that consumers and firms in the sector have a clear legal framework, for both standard situations and exceptional situations; moreover the Parliament notes that EU passenger rights law is still not being applied and enforced in the same way in all transport modes and in all parts of the EU, a fact which impedes free movement within the internal market, since it affects the confidence of citizens when travelling and undermines fair competition among carriers; finally, it calls on the Commission both to promote guidelines for the prompt settlement of complaints using simplified procedures and to review, in cooperation with the carriers, the safety standards relating to persons with disabilities and persons with reduced mobility in order to set specific standards to apply to the various transport sectors, primarily air transport.

Classification: Solidarity - Art. 38 Consumer protection

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