Type: Acts of the European Union: European Parliament Resolution on passenger rights in all transport modes

Authority: European Authorities - European Union: European Parliament

Date: 10/23/2012

Subject: The European Parliament is of the opinion that the common criteria (non-discrimination, equal treatment, physical and ICT accessibility, the requirements of ‘design for all’, fulfilment of the transport contract, exact and accessible information given in good time before, during and after travel, and appropriate assistance without delay in the event of problems and possible compensation), together with the ten specific passenger rights listed in the Commission communication, COM(2011)0898, correspond to the main rights cutting across modes and form a solid basis for establishing a legally enforceable charter of passenger rights; it notes that the preconditions of safety and security, including both the technical safety of the transport equipment and the physical safety of passengers, must continue to have priority; moreover it recommends that the Commission include in its list of passenger rights the right to a minimum quality services standard on the part of carriers and that it set out a clear definition of such a standard; finally, it points to the need for the forthcoming Commission initiatives concerning passenger rights to tackle what is missing in the fragmented state of the existing regulations.

Classification: Solidarity - Art. 38 Consumer protection

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