Type: Acts of the European Union: European Parliament resolution on the functioning and application of established rights of people travelling by air

Authority: European Authorities - European Union: European Parliament

Date: 03/29/2012

Subject: The European Parliament welcomes the European Commission's commitment to analyse and revise the existing rules on air passenger rights aiming to improve the situation of passengers; it believes that proper application of the existing rules by Member States and air carriers, enforcement of sufficient and simple means of redress and providing passengers with accurate information concerning their rights should be the cornerstones of regaining passengers' trust; it stresses that uniform handling of complaints in the Member States is necessary in order to create a level playing field, and it calls on the Commission to ensure that there is uniform interpretation and application of the Regulations; it considers also that, with a view to guaranteeing passengers' right to privacy, the air carrier may only require PNR data from passengers when necessary and proportional in connection with the ticket reservation; it calls on the Commission to ensure effective implementation and enforcement of the existing legislation on price transparency and unfair commercial practices in order to ensure that the advertised price is an accurate reflection of the final price and that all non-optional operational costs and all administrative and payment method charges are included in the tariffs and indicated/distributed with the required information; it stresses that price discrimination against passengers on the basis of their country of residence must be more thoroughly investigated and, where identified, eliminated; it emphasises the need to provide special protection for vulnerable consumer groups, especially persons with reduced mobility ( including an infant or small child) and people with disabilities.

Classification: Freedoms - Art. 8 Personal data: fairly processing - Personal data: consent - Personal data: access - Personal data: rectification - Personal data: independent authority - Equality - Art. 21 Non discrimination - Art. 24 Children’s rights - Art. 25 Rights of the elderly - Solidarity - Art. 38 Consumer protection

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