Type: Judgment

Authority: European Authorities: Euopean Union' Court of Justice

Date: 06/25/2020

Subject: According to the Court, a trader who provides in an accessible manner on his website the general terms and conditions of sales or service contracts, but concludes no contracts with consumers via that website, must provide in his general terms and conditions information about the ADR entity or ADR entities by which that trader is covered, when that trader commits to or is obliged to use that entity or those entities to resolve disputes with consumers. It is not sufficient in that respect that the trader either provides that information in other documents accessible on his website, or under other tabs thereof, or provides that information to the consumer in a separate document from the general terms and conditions, upon conclusion of the contract subject to those general terms and conditions

Parties: Bundesverband der Verbraucherzentralen und Verbraucherverbände

Classification: Solidarity - Art. 38 Consumer protection

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